Overview
Shipping & Returns
Shipping
Orders are usually processed and packed within 2–5 business days after payment has been received.
Once your order is on its way, we’ll send you a confirmation with tracking details where available.
Delivery within South Africa generally takes 2–7 business days, depending on your location and the courier service. Please keep in mind that delivery times may be a little longer during busy periods, weekends, public holidays, or circumstances outside of our control.
Shipping costs will be calculated at checkout based on your order and delivery address.
Please double-check your delivery details before completing your order. If an incorrect or incomplete address is provided, this may result in additional delivery charges or delays.
Returns & Exchanges
If something isn’t quite right with your order, please get in touch with us within 14 days of receiving it. We’re always happy to help.
To be eligible for a return or exchange, items should be:
- Unused and in their original condition
- In their original packaging, where applicable
- Accompanied by your proof of purchase
Unless an item is faulty, damaged, or incorrectly supplied, the cost of returning an item will be the responsibility of the customer.
Once we receive and inspect your returned item, we’ll let you know whether your refund or exchange has been approved. Approved refunds will be made using the original payment method.
Something isn’t right?
If your order arrives damaged, faulty, or isn’t what you ordered, please contact us as soon as possible. Send us your order number along with a photo of the item and packaging, and we’ll work with you to put things right.
Nothing in this policy is intended to limit your rights under applicable South African consumer law, including the Consumer Protection Act.
Have a question about your order?
We’re always happy to help. Please get in touch with us through our Contact page and we’ll get back to you as soon as we can.